All digital products sold by GenisisMediaTech Studio Ltd. — including but not limited to PDF eBooks, guides, Excel spreadsheets, Google Sheets templates, Canva templates, Notion templates, online video courses, digital asset packs, icon sets, UI kits, Figma files, and any other downloadable content — are delivered instantly upon payment via email or download link.
Because digital content is delivered immediately and cannot be "returned" once downloaded or accessed, we maintain a strict no-refund, no-exchange, no-cancellation policy on all digital product purchases. This applies without exception, regardless of:
This policy is consistent with the Consumer Protection (E-Commerce) Rules, 2020 and standard international practices for digital goods, where refunds are explicitly excluded once digital content has been made accessible.
For any issue with a digital product purchase (non-delivery, corrupted file, wrong product sent), email us at hello@genisismediatech.store with:
We respond to all digital product queries within 24 hours on business days (Monday–Saturday, 10 AM–7 PM IST).
Genisis Media Tech. provides exclusively digital services, including performance marketing management, web development, mobile app development, SEO, and branding. We do not sell or ship any physical products. Accordingly, traditional "return" of goods is not applicable to our services.
Refunds will be considered under the following conditions:
| Scenario | Refund Entitlement |
|---|---|
| Payment made but work not yet commenced & refund requested within 7 days of payment | 100% refund (less payment gateway transaction charges, if any) |
| Work has commenced but client wishes to cancel within the first 7 days | Partial refund based on work completed at the time of request; minimum 25% of the paid amount will be retained as service initiation fees |
| Refund requested after 7 days of payment (for monthly retainers) | No refund for the current billing month; cancellation takes effect from the next billing cycle (see Cancellation Policy) |
| Project-based work (one-time projects) where work has begun | No refund on deposits or milestone payments where the respective milestone work has commenced |
| Services unable to be delivered due to our fault or error | Full refund or service credit, at client's discretion |
To initiate a refund request, please:
Once a refund is approved, it will be processed within 7–10 business days. The refund will be credited to the original payment method used at the time of purchase:
Refunds will not be made in cash or via a different payment instrument than the one originally used. If the original payment method is unavailable, a bank transfer will be arranged after identity verification.
If you believe a charge is incorrect or unauthorised, please contact us immediately at hello@genisismediatech.store before raising a chargeback with your bank. We are committed to resolving all disputes fairly and quickly. Chargebacks initiated without prior contact may result in suspension of services and legal action where warranted.
We reserve the right to modify this policy at any time. The current version will always be available on this page. Changes apply to purchases made after the updated effective date.
For any questions or concerns about refunds:
Genisis Media Tech.
HNo. 75, Jaridih Basti, Gandhi Nagar, Jaridih Bazar,
Bermo, Bokaro – 829114, Jharkhand, India
Email:
hello@genisismediatech.store
Phone: +91 98765 43210
Hours: Monday – Saturday, 10:00 AM to 7:00 PM IST